Who Is a Better Closer? – Sales eXchange 17946

Don’t look around in your office for the answer, look at your prospects.

Who is a better closer, you or the buyer you are facing?  In most cases the argument can easily be made that the buyer is a better closer.  In more cases than not, they end up achieving their objective more than you do.

In the case of active buyers, those in the market, reaching out directly to sellers, or actively seeking input from their peer network; or passive buyers – those buyers who are not actively looking but are no longer happy with their current situation, making entrees into the market, searching the web for “what’s out there”.  The buyers are usually the better closers, simply by closing you on the fact that they have other options, and unless things are done entirely on their terms, you’ll lose the deal.  The more one capitulates here, the clearer it becomes that the buyer is closing the seller on the deal they want.  Discounting is an issue in most verticals, either you close the buyer on the value you deliver, or they close you on what you have to surrender to win the deal.

In circumstances where there is no deal, either because the buyer bought from someone else, or decided not to make a decision, again the buyer was the better closer because they closed themselves on not buying, where the seller was not able to close them on buying.  Assuming you were truly convinced that they had a need, and you qualified them, and they didn’t buy, they were the better closer.

Where sellers seems to be much better closers are with those buyers commonly called as status quo.  Where the seller was able to engage in a proper manner, meaning not waiting around to be found by someone with preconceived ideas and price points, but engaged as two peers around a common opportunity.  This involves a proactive approach by the seller, doing the research as to who is in a position to benefit from their offering and engaging with them as a potential means of achieving objectives, not as a latter part of a buying process that started long before the seller was aware.  Where the seller takes the initiative rather than the buyer, the odds are much more even.

The reason for this is obvious but often overlooked.  In the end, it is not about the close but everything that precedes it.  All the elements of the EDGE Process; beyond the research, it is the prospecting Engage long before the buyer goes to market; the Discovery to help confirm the buyer’s objectives, and build value through a collaborative process that encourages the buyer to be part of the process – and part of the outcome.  Leading to the point where you Gain commitment based on the mutual definition of value, and then of course Execute together with the buyer.

The ability to change the focus from close to outcome allows you to help more clients close on you.

What’s in Your Pipeline?
Tibor Shanto

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