executive woman talking on the phone in her office

Good Things Happen To Those Who Call – Sales eXecution 3290

By Tibor Shanto – tibor.shanto@sellbetter.ca 
Over and over different sales people tell a success story that starts with them saying “I got lucky the other day, I called this guy, and he is ready to move forward.” Or “I’ve been calling this guy every few months for the last couple of years, and I finally got a meeting with him.” While luck may have played a small role in it, especially the first scenario, the fact remains that even luck has to be met half way.

Timing is the second most critical element in the first case above, the most critical, was making the call. The simple reality is that if you don’t make the call, you can never take advantage of timing, whether by luck or by design, such as a trigger, not just a random event, but any trigger. Which leads us to one of the key flaws in the cold calling is dead argument. Cold calling here is defined as any call to anyone who does not have you in their calendar. This does mean there is no reason to speak with, it just means the call was unplanned, not unmerited.

For every stat that suggests that prospects will not take your call, there as many stats that show that decision makers and recommenders are open to input and are actively seeking expert advice in ensuring that they make the right choice for their company. Buyers are very much like sellers, some are lazy and go with the popular flow, others take their mandate seriously and consider all viable resources. The question for sellers is “how do I become viable or relevant to a prospect?” Calling with the usual script that sounds a lot like: “This is Us, We do this, you ready to buy?” will seal your fate the second you open your mouth.

As with any campaign, and that is what prospecting is, a campaign to engage with qualified potential buyers, the goal is to create buyers. Yes, prospects are created not found, and once you have a prospect, you need to convert them to a buyer. This is why those who wait for buyers to realize they want or need to buy, or who are 57% through a buy decision, end up dealing with order takers, not sellers.

The second scenario above is a great example of a prospect being created. A consistent flow of touch points, direct and specific communication, and regular interactions, lead to a prospect being created, without having to wait for a random event. Those calls spaced between other forms of communication add a dimension missed by those who don’t pick up the phone and call. We learn different elements and evolution in the prospect’s world. Each bit of information and intelligence gained is ploughed back into the campaign, each time making you more viable, more relevant and more on target. So when the moment comes that the prospect decides to engage, it is not just timing, not just persistence, that could be achieved through various forms of automation and drip approaches. It is the personal contact and added knowledge gained and the refinement of each call that makes one stand out from the also-rans.

Again, it is not this vs. that, you can work with marketing, leverage and be social, but if you don’t cold call, you’ll be missing a crucial element in creating a prospect. Sure, you can wait to be found, or you can put calls into the mix and make good things happen.

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