Yes, boys and girls, tomorrow being Halloween, it is the last day to get your Pumpkin Spiced Leads, come November 1, Starbuck rolls out their Christmas and Chanukah cups, and it’s all downhill from there.
Now I know you’re thinking that Shanto has gone mad, but I plead innocent. In fact, I am just trying to fit in, using the Queens English in the most bizarre way to make a point, a point heavy on drama and embellishment, while short on meaning or accuracy. The wild nature of some of these statements, not only make them difficult to believe, but brings into question the credibility of those making them.
I recently witnessed an “influencer” from a leading social platform, stand on stage, in front of thousands of sales professionals and leaders, and with a straight face, in fact with great conviction, exclaimed how “a change of job status, is an ‘insight’!” Insight, seriously? Well you know, English is my third language, so let’s consult the experts.
The capacity to gain an accurate and deep intuitive understanding of a person or thing.
“this paper is alive with sympathetic insight into Shakespeare”
‘his mind soared to previously unattainable heights of insight’
Consider that most people do not update their LinkedIn profile as soon as they accept the letter of offer, indeed, depending where you choose to look, people will wait 90 days or more before updating their LinkedIn profile, some suggest even longer. Seems to me, that would qualify more as history, than insight, and well short of actionable insight. But that’s the reality of “insight” becoming fashionable, rather than practical. Any self-respecting B2B seller, targeting that individual would have known much sooner than 3 months, in fact probably would have capitalized on it, rather than waiting.
While I do appreciate the need for “drama” in selling, and the facts that certain words will embellish the message and make it more effective, there is a cost to overdoing it. Not only in as much as it makes the message hard to swallow, but that when words are over used, people tend to start ignoring the rest of the sentence, and by extension the message.
I had a call last week from an enthusiastic rep, eager to introduce me to his company’s new and “disruptive” technology that will “change the way I present to prospects and buyers” Hmm, disruptive, here is the definition I go with:
“Disruptive innovation is a term in the field of business administration which refers to an innovation that creates a new market and value network and eventually disrupts an existing market and value network, displacing established market leading firms, products, and alliances.”
Customized snail mail is not “disruptive”, and by the way, nor is it “awesome”.
As usual, it is easy to blame the front-line seller, but someone put this poor soul up to this. Those who did put him up to it, include people like me, the experts, and their managers. We need to be careful about the words we use, and encourage sellers we work with choose. I recently saw comments pile up on a well-known sales talking head’s video. In it, in an effort to add some drama to the message, they expressed themselves in a way that to many undermined the message. A fellow sales advisor commented:
“I believe that his message is relevant and needs to be repeated.
However, his delivery might put off some people.
The two phrases that triggered my BS meter were “I hear this all the time” and his claim about “99.9%” (and I stopped listening after that)
What does “all the time” mean?
Where did you get your stat of “99.9%”? Unfortunately, too many speakers (and sales people) quote unproven stats and throw out vague claims.”
To which another reader offered the following:
Here is the formula for calculating 99.9% of the time
For each observation (x) the deviation (d) from the mean () is x – .
Therefore d2 = (x – )2
Expanding this equation, we get: d2 = x2 – 2x. + ( )2
To obtain the sum of squares of the deviations, we sum both sides of this equation (the capital letter sigma, S = sum of):
Sd2 = Sx2 – 2Sx +S 2
From this equation we can derive the following important equation for the sum of squares, Sd2.
Then we find the sample variance and sample standard deviation:
And there it is …. mumbo jumbo presto chango 99.9% of the time.
Does that make sense?
As you think bout your message, ask yourself which word will cause your prospect to stop listening, and reach for their Pumpkin Spiced Latte?
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