By Tibor Shanto – firstname.lastname@example.org
Sales is all about the execution, and execution, or at least good execution, is a result of proper planning, ignore or short cut any part of that, and you will have to work harder, or miss winnable opportunities. While there are many factors contributing to the outcome of any sale, there are two that are always present, and have to be dealt with.
First, the state of the buyer, are they actively looking, passively looking, (know they will need to make a purchase decision, but feel they have the “luxury” of deferring that decision for some time, usually past your current quota); and the largest group who are in the state of being completely removed from the market, and oblivious to the usual “sales pitch”.
The second, and more important factor, is the degree that you can get them to think and take on your point view.
There are many paths to bringing and unpacking these elements into every sale, and anyone of these will work at some point based on the convergence of different factors that align at that given moment, or sales cycle. The question is how to do it consistently and repeatedly in differing and varying circumstances, and different buyers we face during the fiscal year. The reason why many sellers have up and down performance, is that rather than their evolving their execution to meet changing times and objectives of buyers, their approach “occasionally” intersects rather than aligns with the buyer. When the two overlap, great, when not, slump. The goal then is to take proactive steps to ensure that both of the above factors are balanced and aligned.
The balance is knowing how we impact and alter the buyer’s preconceptions, in a way that does not put them on the defensive. While this may not be as big a challenge with buyers who are actively in the market, it is a real show stopper that large block of potential buyers who are removed in from the market, and have no intention of changing that when you first approach them.
The first thing that needs to happen, before you even think of or target a buyer, has to do with you and how you view your role in the buyer’s reality and success. First and foremost you need to be a Subject Matter Expert (SME). That does not mean being smarter than the buyer and constantly demonstrating that, it means having a deep understanding of how what you sell has impacted and delivered value to multiple buyers. Any given buyer may know more about their company and how they use offerings like yours in their specific environment. But successful sales professionals deal with hundreds, some thousands of buyers using their offering in a multitude of ways. Not only that, but they have witnessed and delivered a range of outcomes, some good, others we don’t need to talk about. But as a result, a good sales person, is, a conduit to not only best practices, but practices, which while popular, consistently lead to disastrous results. Part of our job is to point that out to buyers when they are thinking of embarking on the wrong path, in a way that serves the buyer. Meaning challenging their premise, not the individual buyers. The difference is in the execution.
Being an SME, is more than just knowledge, product or market. You need to become an expert on translating that to your buyer’s objectives. Again, challenging their premise in a way that allows them to leave the comfort of their “box”, their selected path. Some buyers will have a clear vision, but are open to have input on how to achieve those objectives and realize the benefits that outcome brings. This requires you employ an interview routine that goes to the root of the issue and build out from there, instead of starting with the solution, and building to it.
First is understanding their objectives, then understanding what stands what stands between them, and their ability to achieve them. That’s the start, next is getting them emotionally engaged. How hard can that be you ask, after all, these are their objectives? Remember, often they have tried several things in the past, and may be reluctant to try again, without that emotional involvement, you may not be able to get them to question their own premise and commit to an alternate path. This takes not only knowing and understanding common objectives, based on role, industry, geography and a range of other inputs. Things which become apparent when you review all opportunities and outcomes that go into your funnel, not just wins. Then understanding how to conduct an interview in a way that challenges the buyer to open up not to clam up.
Knowing many of my clients are looking to have more and better, or better and more, (we need to appease the quality over quantity aristocrats who don’t see room for both). But trying to sell them a prospecting program without context can often fail, or take a long time. So how do we get them to open up and ask for program?
Rep: I am curious Henry, how much of your current revenue comes from Existing clients vs. New clients?
Prospect: About 88% Existing, 12% New.
Rep: So Henry, if I looked at your 2015 plan, what did you have there as your goal?
Prospect: Oh, I had planned 80% existing, 20% new
With two, simple but planned questions, based on subject expertise, the prospect self-identified a gap between their stated objective, and where they are now, The Gap. But this, as stated above is the start, now we need to get them emotionally engaged.
Rep: What do you attribute that to?
Prospect: Too much time with their base
Dependency on marketing
Don’t deal/manage objections well
Rep: If you were at plan, what would be different?
Prospect: Bigger market share
Reduced cost per sale
Increase in higher margin services related revenues
Over all margins improved
Rep: What’s the downside if you continue to miss?
What’s the cost of not acting?
At your objective, what would be the potential return?
And so forth. Done right, prospects often follow this line of interviewing by asking “is that something you can help with?” Which is when the sale really begins.
This can be applied to any line of business, because it is all about the buyer, their objectives, and results. Getting them there is the effort. An effort that is focused on challenging the buyer’s premise and current beliefs, not them directly.