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Easy Ways to Use Social Media for Sales1

CC Aug 14

The Pipeline Guest Post - Megan Totka

Let’s face it; social media is the future of sales. Actually, it’s the right now of sales, too! Social media is an inescapable force in the lives of billions of people. Are you harnessing its power for your sales initiatives?

There are so many different social networks; truthfully, it’s hard to keep track of them all. I think in general, unless you have a very specific business type, that it’s best to aim for the biggest social networks that people frequent. Facebook is an obvious one, but others that are popular in the business and marketing world are LinkedIn, Twitter, Google+, and Pinterest.

Here are a few easy ways that you can harness the power of social media for sales:

Facebook’s graph search. Use the graph search function to narrow down people who might be interested in your product or service. You can search by the company people work for, their interests, or the state/region/city that they live in. This can be really helpful when it comes to looking for a specific type of person that you want to sell your company to.

Twitter’s advanced search. Twitter offers users the opportunity to search for keywords or phrases that people have tweeted. For example, if you own a hair salon, you could search for people in your area that have recently tweeted that they need a haircut or are looking for a great salon or stylist. Twitter users will often reach out to their followers when they need a recommendation for a product or service. Be on their list!

Google +. While Google + may not have as many users as Facebook, it’s definitely a powerful influencer when it comes to search engine results. Add influential people in your industry to your Google + account and share, share, share.

LinkedIn. Arguably (or, really, not so arguably) the dominate social media force in the business world, LinkedIn has the one of the better search features that you can utilize to find new sales leads. LinkedIn’s advanced search can help you to find and target people in a certain job, field, by interest, or in a certain radius or zip code.

Using social media to increase your sales reach is a no-brainer. Use the networks that you are likely already a part of to boost sales.

Image via Shutterstock

About Megan Totka

Megan Totka is the Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.

Social Style Cold Calling – Sales eXecution 2630

By Tibor Shanto - tibor.shanto@sellbetter.ca 

social billboard

As we have all noticed more and more companies are putting the Twitter and Facebook icons/logos not only on their marketing materials, but on trucks, and the signs on their buildings. In some instances they include their twitter handles, other cases not. I know I put my handle out there to help follow me, view my content, get a chance to see what I am about, and in general to invite them and encourage them to interact with me and my work. While some have called me odd, I figure that others have similar motives for displaying their “social signs”.

But I see it as sort of a half effort if you just display the Twitter logo on your truck or sign in front of your building, without including your handle. Puts the onus on me to go and search it, make sure that it is the right one, in most cases more bother than worth. Unless it involves a company you want to approach in order to do business with them, basically someone you want to prospect.

Which brings us to a company I have had my eye on for a bit, building my approach, but have yet to formally “put into play”. Last week when I drove by I noticed their new (or perhaps just newly cleaned) sign on the corner their building occupied. As you have guessed, the sign had the Twitter icon, but no handle. Hmm, I thought, let’s try something different.

I walked into reception, and said that I had noticed their sign, and wanted to talk to someone about their participation with and on Twitter. The receptionist looked puzzled, ask what specifically I wanted, I said I was interested in the company, and saw the icon on the sign, and wanted to follow them to satisfy my interest; so I was looking for their handle, but more importantly to speak with the individual who was managing their social media, gave her my card, which has my social coordinates on it. She picked up the phone, and a few minutes later, out cam a young lady, introduced herself as the person in marketing responsible for social media.

We talked for a few minutes, she told me why the company had decided to become active, how she got the job, and some of her objectives. One of which was t better interact with their clients and prospects, ensure their message was not only getting out, but received and understood by the right people. I asked if that included their sales team, and how the sales team was leveraging her work and social media in general. She smiled and said I would have to ask the VP of sales about that. Bingo!

He wasn’t in, but she introduced us via e-mail, and I booked the appointment.

You gotta love cold calling in the social age, it’s so not different than ever before.

What’s in Your Pipeline?
Tibor Shanto 

Starting On-line – Closing it Off-line (#video)1

By Tibor Shanto - tibor.shanto@sellbetter.ca

TV Head

On May 8, 2014, I had the opportunity to do a Google Hangout with Stewart Rogers, of Salesformics (affiliate link). We touched on a range of topics relating to sales, sales tools, automation, social selling and more. The clip below is a highlight, we talk about the upside of marketing automation for sales people, and an example of a sales that started online, in a social discussion, moved off line and into the win column.

You can watch the entire 30 minute Hangout by clicking here.

Hey, if you liked what you saw here, invite me to speak at your next meeting!

What’s in Your Pipeline?
Tibor Shanto 

 

It’s Really Not This vs. That – Sales eXecution 2510

By Tibor Shanto - tibor.shanto@sellbetter.ca

TV Head

A few weeks back I asked in a post What’s Your Favourite Hyphenated Selling, and many missed the point, and actually told me why one “type” of selling is better than the other. Many pundits and so called experts will tell you that this “type selling does not work anymore, only that type (their type) does.” Good sellers understand that it is not vs. the other, but how do I combine and expand to make the best of all possible techniques and tools to deliver value for the buyer.

Have a look, and tell me what you think:

What’s in Your Pipeline?
Tibor Shanto 

 

 

Social Trust and Sales (#video)3

By Tibor Shanto - tibor.shanto@sellbetter.ca

TV Head

Monday I shared a clip from a discussion I had with Heidi Schwende, Chief Digital Officer & Certified Internet Consultant WSI Digital Moxie, part of WSI Internet Consulting. The interview explored the importance of and the “how to’s” of SOCIALIZING YOUR SALES SUCCESS.

Today’s snippet captures the discussion about trust, the lack there of for some traditional channels, while at the same time the elevated level of trust among social peers.

Click here to see the entire interview, let us know what you think.

What’s in Your Pipeline?
Tibor Shanto 

Socializing Your Sales Success – Sales eXecution 2480

By Tibor Shanto - tibor.shanto@sellbetter.ca

change

A few weeks back I had the opportunity to it down for a discussion with Heidi Schwende, Chief Digital Officer & Certified Internet Consultant WSI Digital Moxie, part of WSI Internet Consulting. The interview explored the importance of and the “how to’s” of SOCIALIZING YOUR SALES SUCCESS.

Today I am presenting a small taste specifically focused on the shift in buyer behaviour, expectation and the impact of social selling on sales people and the way we sell.

Click here to see the entire interview, and come back Thursday for another snippet.

What’s in Your Pipeline?
Tibor Shanto 

Social Selling is Just Good Selling – Sales eXecution 2440

By Tibor Shanto - tibor.shanto@sellbetter.ca

Last week I had the honour of placing in the top 10 of the 30 The Top 30 Social Salespeople In The World.  But more than ever before it highlighted the need to unhyphenate sales, and focus on those things that make sales people good at what they do.  I can’t speak for the others on the list, but I do not see myself as a social seller, but as a sales person who takes the profession seriously, and as a result of that commitment use every available tool to communicate with my market, and deliver avenues and means for them to achieve their objectives vis-à-vis their business.

top30socsale

This is why I had some gentle fun with Social Selling’s predecessor, Sales 2.0. These are not just marketing terms, but limiting terms, especially in the hands of the wrong people, especially the pundits. If Sales 2.0 was the label for those who were leveraging Web 2.0 tools and opportunities in their sales, then what number do we assign to those sales people who were early adopters of the first wave of web capabilities, Sales 1.0? What about those of us who jumped on things like portals, the original BlackBerry pagers, Sales 0.0. And what of the sales people who invested in Palm Pilots and green screen e-mails, Sales -1.0. Take to the logical conclusion voice mail in the 1908’s Sales -3.0, answering services introduced in the 1930’s Sales -6.0, etc.

Silly marketing terms that pre-occupy sales people and sell products for those selling to sellers. So let’s unhyphonate sales, especially silly, potentially revenue destructive labels like “No Cold Calling”, “Referral Selling”, “Trigger Event Selling”, and others. These address one small aspect of sales in a very incomplete and ineffective way and serve only to sell a product. This may explain why some were left off the list who are in one light much more “social” than many of us on the list.

I can only speak for myself, but I suspect I was on the list because I love selling, and writing about selling and will use every available tool and means of selling better, these days that includes social. I think if you want to hyphenate sales, there should only be one Good-Selling, everything else is just packaging.

What’s in Your Pipeline?
Tibor Shanto

 

 

Cold Calling is “IN” Again! – Sales eXchange 2346

By Tibor Shanto - tibor.shanto@sellbetter.ca

frozen calls

Sadly I am at an age where I find myself saying “I remember the first time that was cool”, I have seen thin ties come and go enough times enough time to know not to throw out any ties, because it is only a question of time before someone says, “wow, that’s a cool tie, is it new?” The only thing I can’t remember if it was 1987, 1993 or 2007 when I actually first bought it.

Well it seems that cold calling is coming back into fashion. Not only do you find people dropping euphemisms when referring to the activity, companies popping up all over the place to perform a service many are needing but forgot how to execute. Many closet callers are coming out and proudly proclaiming not only that they regularly part take in cold calling, but that it producing results that exceed the expectations many, and helping many exceed quota.

Amazing what an Arctic Vortex will do.  Here we are less than two weeks into the New Year, and the signs are all over that cold calling is cool again. Just last week I had a notice for a webinar from one of the original Sales 2.0 gang, inviting me to a webinar on cold calling.  BTW, if you want to attend a webinar from someone who never wavered from cold calling, click here.

Other pundits who not so long ago wrapped themselves in the Sales 2.0 cloak, before dawning top layer of social selling, are now shedding their load, and freely speaking about the virtues of cold calling.

What is truly refreshing in some of their proclamations, is not so much their embracement of this staple and age old tool of sales success, but more importantly their abandonment of the “Us vs. Them” dribble that often dominates the debate.  The former stance that cold calling is dead, and it is all about the new thing, is now more reasoned and tempered, and sounds more like those of us who were out in the cold for a while.  Namely that it is about a blend of approaches and means of engaging with potential buyers, not one means vs. another.

Maybe it has more to do with the fact that the economy is showing some life, revenue expectations by Wall Street and companies themselves, are causing people to realise that they will need to be more than found if they are going to make quota, they’re actually going to have to go out and find some potential buyers who are not currently in the market or expressed that they may care to be.

In a recent LinkedIn group discussion asking if cold calling is dead or not, the comments were absent of the usual posturing about how cold calling was bad or dead.  The tone was more logical, again, putting cold calling alongside social selling and other techniques and tools that make up a successful tool kit.

LinkedIn itself, seems to be leading the charge back.  Despite a recent article “Cold Calling is Dead, Thanks To LinkedIn”, seems to have jumped on the band wagon.  As with most leaders and pundits, the measure of their commitment lies in what they do, not always in what they say.  Since a picture is worth 1,000 words, let me point to a recent advert for a sales position at LinkedIn, promoted on LinkedIn. When it comes to Responsibilities, just look at what is number one on the list:

LinkIn CC wr

About the only thing that could make cold calling more fashionable is to call it Zombie Calling!

What’s in Your Pipeline?
Tibor Shanto

#Slacktivism in #SocialSelling and Impact on Revenue – Sales eXchange 2270

By Tibor Shanto - tibor.shanto@sellbetter.ca

slacktivism

I recently read an article about Slacktivism.  A growing trend where people will click away on social media, getting behind a cause or a product, but only a small few will actually act on their sentiment.  Its one thing to “like” the Facebook page for an upcoming cause based rally, it’s another to actually show up.

A recent study from the University of British Columbia found that “Research shows that if people are able to declare support for a charity publicly in social media, it can actually make them less likely to donate to the cause later on,” UBC PhD student and study co-author Kirk Kristofferson said.  They went on to say that the more public the initial show of endorsement was, the less like participants were to provide meaningful support later on. ‘Liking on Facebook may mean less giving. Giving public endorsement satisfies the desire to look good to others, reducing the urgency to give later.

Hmm, what’s the implication to sellers, do you suppose that may describe the social buyer?  Does social media activity translate to buyers buying, or does it fall into the pattern above.

People don’t change their habits at different times of the day, if they interact “socially”, and then fail to follow through with action in their non-business life, it is a safe bet that they will interact and act the same way vis-à-vis social media in their business pursuits.

This is not to say that social selling is not real or important to B2B sales success, more of a reality check, and a reminder not to throw all your eggs in one basket.  Social selling is one component of many important component of an effective sales pursuit program.  Just as it would not be wise to rely strictly on cold calling or referral selling, it is important to resist urge to be post-modern and rely strictly on social selling as some (with financial interests) would encourage you to do.

One has to be conscious of the difference between clicking and doing.  In a recent LinkedIn group discussion about the “value” of social selling, there were a lot of good opinions, anecdotes, and rehashed opinions, but there was only one or two measurable.  The best advice was those advocating an integrated approach.

Looking to the broader social experience, as a guide, “Only a tiny subset of a subset of a subset uses Twitter or Facebook or any other social media platform to engage in social change. Mining these data for insight — so-called social media analytics — does not “engage the unengaged”; quite the opposite.”  Those unengaged in sales are the Status Quo, those busy doing business and not involved in social “buying”, and the biggest segment of any market.

“To glean insight into the opinions of the real crowds, we need online and offline tools to engage the unengaged and move them to social action. “Clicking” on Facebook to save the life of a child in the poorest regions of the world, language that seeps in to pricey corporate social responsibility campaigns online, encourages clicktivism and slacktivism. For any important issue, such as electoral reform, clicking on a petition or ‘liking’ a YouTube clip doesn’t cut it.”

And so it is in sales, I leverage social selling, but I “Like” results even more.

vote

What’s in Your Pipeline?
Tibor Shanto

 

Sales Focus: Online Channels vs. Traditional Tactics0

CofC Mar 13

The Pipeline Guest Post – Megan Totka

The Internet has opened up a whole new world of marketing and advertising tactics. And although this isn’t breaking news, people are coming up with new ways to utilize the web every day when it comes to sales. But are we letting more traditional sales practices fall by the wayside in lieu of solely committing to digital tactics?

In my experience, the companies with the best strategies are making the most of both types of marketing. Finding a winning combination of traditional marketing and Internet marketing can take some trial and error, but it’s worth it for your company in the long run. Consider these perks of focusing on online advertising and sales:

•    Less Expensive
While running a business website isn’t necessarily cheap, there are many ways that you can advertise online for very little cost. Facebook, Twitter, and Instagram offer great outlets for marketing and a variety of tools to help you build your network and share your message.

•    Bigger Reach
It typically costs less to reach more people with online marketing. Using social media accounts and websites can generate thousands of views—even hundreds of thousands for successful companies—each month.  It’s difficult to reach that many people with traditional marketing tactics and a small business budget.

•    More Outlets
There are so many ways to advertise online. Some of the most obvious include social media networks. The biggies include Facebook, Twitter and LinkedIn, but there are hundreds of other social media sites that you might consider using based on your type of business and your audience, among other factors. Community-style message boards, blogs, and websites may also be ideal channels to add to your digital strategy.

Although digital tactics can undoubtedly be effective, traditional advertising and sales still carries a number of benefits, too, including:

•    Tangible Nature
Some people like advertising materials that they can see in person or touch. Some examples might include business cards, postcards, or business swag (think branded water bottles, key chains, or pens).

•    Increased Permanency
Marketing campaigns such as billboards or magazine ads can be placed for a longer period of time without needing changes. Online, it’s more necessary to keep content new and changing constantly to not only serve your audience, but also search engines.

•    Appeal to a Larger Audience
Don’t confuse this with having a larger reach. While online advertising may have the ability to reach a higher number of targeted people, traditional marketing techniques reach multiple generations and income levels and typically aren’t as segmented as digital alternatives.

Your best bet as a business owner or salesperson is to find a balance between the two types of marketing. It’s important to gauge your audience to see which kind of marketing best suits your clientele. If you can find the right combination, you’ll be able to reach a huge audience and give everyone something that they want—not to mention using a variety of marketing techniques will help you increase sales and expose your company to new customers.

(Photo Source)

About Megan Totka

Megan Totka is the Chief Editor for ChamberofCommerce.com. She specializes on the topic of small business tips and resources. ChamberofCommerce.com helps small businesses grow their business on the web and facilitates connectivity between local businesses and more than 7,000 Chambers of Commerce worldwide.

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